

Focus on Service
The
greatest priority at
ChiuGroup is the focus on
the client. As our client,
you are the drive behind our
projects; you are the
motivation behind our
designs, and we aim to
ensure that you are beyond
satisfied with all project
outcomes. This notion
ensures that your needs are
always placed at the
forefront of any decision.
We view our clients as a
partner throughout the
entire project; that clients
are an equal team member in
the process.
What sets us apart from
other larger consulting
firms is our ability to know
each client personally.
This helps us create a final
solution that is fitted
specifically for the
individual client, and not
just taken from a
"one-size-fits-all"
template.
We take the extra effort to
keep you abreast of all
developments and progress
not after they are completed
- but as they happen. This
ensures that the project
never just leaves your
fingertips and comes back to
you only after project
completion, but you are an
active decision maker
throughout. If you are
worried about a particular
aspect of your project early
in the morning or late at
night - and don't feel
comfortable giving us a call
at such hours of the day -
you can easily just use our
communication system to chat
with us in real time. If we
are not available for real
time chat at that moment,
you can access your project
management site where you
can log in at any time and
any place to track real time
updates of your project.
Because of our focus on
exemplary service to you, we
go the extra mile to include
a package of impeccable
customer services with every
project. Every client is
given access to a web-based
project management portal
where progress and notes are
tracked directly by the
senior consultant in real
time. Clients are also
given direct communication
portals including instant
messaging, email, and pager
numbers of the consultants
they are working with. Our
promise is that you will
receive a response within 24
hours, though over 90% of
the time, a response is
given immediately. When
working with ChiuGroup,
there is no waiting, no
wondering, no questions. We
work together with you.
That is our promise.




